Frequently Asked Questions
Everything you need to know about shopping with Hello Nancy Official.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Where can I find the size guide?
Each product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide as fit may vary between different styles.
Do you ship internationally?
Yes, Hello Nancy Official ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.